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Global Entry problem

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I applied and received a PASSID number and I have the application number. However I never saw the response email and therefore never scheduled an interview. Now I can't log in to the account and it tells me to contact customer service. That would be fine if it were a possibility. The website doesn't seem to work. The phones do not answer - they just click off before ringing.

Does anyone have any suggestions as to how i might contact them? Do you think if I went directly to the interview area (at SFO) - not to jump in line - but just to see if I can find a way to get back in line?

I don't really want to pay again, although it's probably worth it.

Thanks very much!

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