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CAPITAL ONE CARD: NOT FUNNY

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So I went to use my Capital One Debit/credit card yesterday in Rome and got asked for a 6 digit pin.

LONG story, and two calls to the states later, I have now been assured by two different CAP ONE reps that I am to add two zeros to the END/BEGINNING of my PIN in order to get to six digits. So WHICH do I do -- the end or the beginning? I don't want to get locked out again!!

Plus they asked for a pin when I tried to use it in a store, with no indication of how many digits they wanted.

Has anyone been using a Cap One card here in Italy and KNOW what the correct thing to do is? I'm not laughing.

Thanks in advance!

TF

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